REFUND & RETURN POLICY

Personalized and Custom-Made Books

Inna’s Books specializes exclusively in handcrafted and personalized books created according to individual customer specifications and agreed design preferences.

Each book is prepared specifically for the customer, taking into account their selected and approved customization details, which may include cover colors, materials, fore-edge decorations, designs and other personalized elements.

1. Returns and Cancellations of Personalized Orders

In accordance with Article 38(1)(3) of the Polish Consumer Rights Act of 30 May 2014, the statutory right of withdrawal does not apply to non-prefabricated goods manufactured according to the consumer’s specifications or intended to satisfy their clearly individualized needs.

Personalized books that meet these legal criteria cannot be returned, exchanged, cancelled or refunded solely because the customer changes their mind.

This includes situations where:

• The customer no longer wants or needs the book.
• The customer changes their mind after placing the order.
• The customer decides that they no longer like the previously approved design.
• The customer changes their preferences regarding the agreed colors, materials or decorative elements.

For qualifying personalized orders, the statutory exception applies from the conclusion of the purchase agreement, even if production has not yet begun.

Customers are encouraged to carefully review and approve their customization details before confirming their order.

Any voluntary cancellation or modification accepted by Inna’s Books is subject to individual agreement.

These restrictions apply only where the product meets the applicable legal criteria for individually customized goods.

2. Damaged or Defective Books

We take great care in creating, packaging and shipping every book.

If a book arrives damaged, defective or does not match the agreed customization specifications, the customer has the right to submit a complaint.

Our preferred solution is to repair the book or create a replacement according to the originally agreed specifications, at no additional cost to the customer.

Where replacement is appropriate, we will remake the book and arrange delivery of the new copy free of charge.

In cases of damage during shipping, we will take responsibility in accordance with applicable law and arrange an appropriate remedy.

The customer does not have to resolve a shipping damage complaint directly with the delivery company where the carrier was offered or selected by Inna’s Books.

All legally required costs of repair or replacement, including necessary shipping costs, will be covered by Inna’s Books.

The choice of remedy and any applicable limitations are governed by consumer protection law.

3. How to Report a Problem

If your book arrives damaged, defective or incorrectly customized, please contact us at:

inna20092018@gmail.com

To help us resolve your complaint efficiently, please include:

• Your order number, if available.
• A description of the problem.
• Photographs of the damaged or defective book, where possible.

Photographs help us assess the issue but are not mandatory for exercising statutory consumer rights.

Customers are encouraged to contact us promptly after discovering a problem. However, this recommendation does not shorten their statutory complaint period.

Where Polish consumer law applies, we will respond to consumer complaints within 14 days of receiving them, in accordance with applicable law.

4. Repairs, Replacements and Return Shipping

Our preferred approach to resolving confirmed defects or shipping damage is to repair the original book or create a replacement.

Where a replacement is provided, it will be made according to the customer’s originally agreed specifications.

If the original book must be returned for inspection, repair or replacement, we will arrange collection or provide appropriate shipping instructions.

For legally justified complaints concerning non-conforming goods, the customer will not be responsible for the necessary costs of returning, repairing or replacing the product.

Please contact us before shipping a book so that we can arrange the appropriate procedure. This request does not restrict your statutory right to submit a complaint.

Return correspondence address:

Inna Yurchuk

c/o Salon Tenido
Powstańców Śląskich 54a/3
53-333 Wrocław
Poland

5. Refunds and Statutory Consumer Rights

The exclusion of change-of-mind returns for qualifying personalized books does not affect the customer’s statutory rights concerning defective, damaged or non-conforming products.

Under applicable Polish and European Union consumer protection laws, customers may be entitled to repair, replacement, a price reduction or termination of the purchase agreement.

Repair or replacement will generally be the initial remedies, subject to the customer’s statutory rights and the circumstances of the complaint.

Where the legal conditions for a price reduction or termination of the purchase agreement are met, we will provide the refund required by applicable law.

Any legally required refund will be processed within the applicable statutory period and using the original payment method unless another lawful arrangement is agreed.

6. Statutory Right of Withdrawal

Inna’s Books specializes exclusively in personalized and custom-made books created according to individual customer specifications.

In accordance with Article 38(1)(3) of the Polish Consumer Rights Act of 30 May 2014, the statutory 14-day right of withdrawal does not apply to products that qualify as non-prefabricated goods manufactured according to the consumer’s specifications or intended to satisfy their clearly individualized needs.

For qualifying personalized books, customers cannot cancel or return their orders solely because they have changed their mind, no longer need the book or no longer wish to keep the agreed design.

If a particular purchase does not legally qualify for this exception, the customer’s statutory right of withdrawal remains unaffected.

Where the right of withdrawal applies, consumers may withdraw from an eligible distance sales contract within 14 days of receiving the goods, without providing a reason.

To exercise this right, customers may submit a clear withdrawal statement to inna20092018@gmail.com or use any electronic withdrawal function required by applicable law and made available on our website.

Where the statutory right of withdrawal applies, the customer must generally return the goods within 14 days of notifying us of their withdrawal.

The customer bears the direct cost of return shipping if properly informed of this obligation before purchase, unless applicable law requires otherwise or Inna’s Books agrees to cover the cost.

Eligible refunds, including the cost of the least expensive standard delivery method offered for the purchase, will be processed without undue delay and within 14 days of receiving the withdrawal notification.

Where permitted by law, we may withhold reimbursement until we receive the goods or the customer provides evidence of having returned them, whichever occurs first.

Refunds will be made using the original payment method unless the customer expressly agrees otherwise without additional charges.

Nothing in this section limits statutory consumer rights concerning defective, damaged or non-conforming products.

7. Contact Information

For questions regarding personalized orders, product defects, shipping damage, complaints or refunds, please contact:

Inna’s Books

Email: inna20092018@gmail.com

Business Operator: Inna Yurchuk

Registered in Poland — CEIDG

Nothing in this Refund & Return Policy excludes or limits any mandatory consumer rights provided under applicable Polish or European Union law.