Terms of service
OVERVIEW
Welcome to Inna’s Books!
Inna’s Books is an online store operated by Inna Yurchuk, a sole proprietor registered in Poland. Throughout these Terms of Service, “we”, “us” and “our” refer to Inna’s Books.
We offer handcrafted books, special editions and individually customized book designs.
Our online store is powered by Shopify, which provides the e-commerce platform used to offer our products and services.
These Terms of Service govern the use of our website and purchases made through our online store. They should be read together with our Privacy Policy, Refund Policy and other applicable store policies.
By placing an order, you acknowledge that you have read and accepted these Terms of Service. Your statutory consumer rights remain unaffected by these Terms.
If you have any questions, please contact us at inna20092018@gmail.com.
SECTION 1 — ACCESS AND ACCOUNT
Our online store is intended for customers who are legally entitled to enter into purchase agreements under the laws applicable to them.
Customers under the age of majority may place orders only with the consent of a parent or legal guardian where such consent is required by law.
When placing an order or creating an account, you agree to provide accurate and complete information, including your email address, billing information and shipping details.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized access to your account.
Creating an account is not required unless explicitly stated for a particular service.
Nothing in this section limits your rights under applicable consumer protection and data protection laws.
SECTION 2 — PRODUCTS AND CUSTOMIZATION
Inna’s Books specializes in handcrafted books, special editions and custom book designs.
We make every reasonable effort to ensure that product descriptions, photographs, materials, dimensions and available customization options are presented accurately.
As our products may be handmade, slight variations in decorative details, finishes, textures and colors may occur. The appearance of colors may also vary depending on screen settings and lighting conditions.
Such variations do not affect the customer’s statutory rights if a product does not conform to its description, agreed specifications or applicable quality requirements.
For personalized orders, the agreed design specifications, including selected colors, materials, decorative elements and other approved customization details, form part of the purchase agreement.
We reserve the right to update product descriptions and discontinue products for future orders. Such changes will not affect orders that have already been accepted.
All products are subject to applicable Polish and European Union consumer protection laws.
SECTION 3 — ORDERS
By placing an order through our online store, you submit an offer to purchase the selected products under the conditions displayed at checkout.
A purchase agreement is concluded when Inna’s Books accepts the order, including through an order confirmation email sent to the email address provided by the customer.
We reserve the right to decline an order before acceptance for legitimate reasons, including product unavailability, payment verification issues or obvious pricing errors.
Once a purchase agreement has been concluded, any cancellation or modification will be handled in accordance with applicable contract and consumer protection laws.
If an accepted order cannot be fulfilled, we will inform the customer and provide an appropriate solution or refund in accordance with applicable law.
For personalized products, customers are responsible for providing accurate customization information and reviewing the agreed design details.
Where individual design approval is required, the agreed specifications will be confirmed with the customer before production begins.
Any changes requested after design approval are subject to feasibility and mutual agreement.
For qualifying personalized products, the statutory right of withdrawal is excluded in accordance with Article 38(1)(3) of the Polish Consumer Rights Act of 30 May 2014.
Customers will receive an order confirmation containing the relevant purchase details.
Returns, cancellations, complaints and refunds are governed by applicable consumer protection laws, Section 17 of these Terms of Service and our Refund Policy published on this website.
SECTION 4 — PRICES AND BILLING
All prices displayed in our online store include applicable taxes where required by law.
The final price of the order, including applicable taxes and shipping charges, will be displayed during checkout before the customer confirms the purchase.
Prices may vary depending on the selected product, customization options, materials and delivery destination.
We reserve the right to change prices for future orders without prior notice. Price changes will not affect purchase agreements already concluded.
For deliveries outside the European Union, additional customs duties, import taxes or processing fees may apply. Any such charges that are not included in the checkout price will be disclosed where required by law.
Payments are processed through the payment methods available at checkout.
Customers agree to provide accurate billing and payment information and confirm that they are authorized to use their selected payment method.
Any additional charges will be communicated before the purchase is completed, in accordance with applicable consumer protection laws.
SECTION 5 — SHIPPING AND DELIVERY
Production and delivery times are specified on the relevant product pages or during checkout. Estimated delivery times may vary depending on the destination, shipping carrier and the nature of the order.
We remain responsible for the goods until they are delivered to the customer or a person designated by the customer, in accordance with applicable consumer protection laws.
If a shipment is lost or damaged during transportation, customers should contact us at inna20092018@gmail.com.
Nothing in this section limits the customer’s statutory rights under applicable Polish and European Union consumer protection laws.
SECTION 6 — INTELLECTUAL PROPERTY
The original content and design elements of this website, including photographs, graphics, product descriptions, branding and original decorative designs, are protected by applicable intellectual property laws.
Such materials belong to Inna’s Books or their respective rights holders.
Customers may browse and use our website for personal, lawful purposes.
Copying, reproducing, distributing or commercially using our original website content or designs without appropriate authorization is prohibited, except where permitted by applicable law.
All rights relating to third-party books, literary works, titles, illustrations, trademarks and other protected materials remain with their respective rights holders.
Nothing in these Terms transfers ownership of third-party intellectual property or restricts rights that customers have under applicable law.
SECTION 7 — OPTIONAL TOOLS
Our website may provide access to tools, applications or services operated by third parties.
These services may be subject to additional terms and privacy policies established by their respective providers.
We recommend reviewing the relevant terms before using third-party services.
We are not responsible for the independent actions of third-party providers outside our reasonable control, except where responsibility cannot be excluded under applicable law.
Nothing in this section limits our legal obligations regarding products purchased from Inna’s Books or the services we are required to provide under a purchase agreement.
SECTION 8 — THIRD-PARTY LINKS
Our website may contain links to external websites or services operated by third parties.
These websites are not necessarily controlled or operated by Inna’s Books, and their content, availability and privacy practices may differ from ours.
We recommend reviewing the terms and privacy policies of external websites before using their services.
Inna’s Books is not responsible for independent third-party content or transactions that are not part of a purchase agreement with our store, except where applicable law provides otherwise.
Nothing in this section excludes any mandatory consumer rights or legal responsibilities that apply to Inna’s Books.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Inna’s Books is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Inna’s Books.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Inna’s Books, including any injury, damage, or loss resulting from purchased products and services.
You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Inna’s Books.
SECTION 10 — PRIVACY POLICY
We respect the privacy of our customers and process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Personal information collected through our online store is processed for purposes described in our Privacy Policy, including order processing, payment administration, shipping, customer communication and other lawful business purposes.
Our store is hosted by Shopify, which provides the technical infrastructure necessary to operate our website and process transactions.
Personal data may be shared with payment providers, shipping companies, Shopify and other service providers where necessary and legally permitted.
Further information about how personal data is collected, processed, stored and protected, including customers’ data protection rights and any relevant international transfers, is available in our Privacy Policy published on this website.
SECTION 11 — FEEDBACK
We welcome customer feedback, reviews, suggestions and comments regarding our products and services.
By submitting feedback, you confirm that you have the right to share the submitted content and that it does not violate applicable laws or the rights of third parties.
We may use customer reviews and feedback to improve our products, services and customer experience.
Any use of customer photographs, original artwork, personal information or submitted content for promotional purposes will be subject to applicable intellectual property and data protection laws, including obtaining consent where required.
Customers retain ownership of their original creative materials submitted for personalized orders.
We reserve the right to remove unlawful, misleading, abusive or otherwise inappropriate content from our website where permitted by law.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
We make every reasonable effort to ensure that information on our website is accurate and up to date.
Occasionally, product descriptions, prices, availability, shipping information or other details may contain errors or omissions.
We reserve the right to correct such errors and update information on our website.
If an obvious error is identified before an order has been accepted, we may contact the customer to clarify the correct information or decline the order.
If an error affects an already accepted order, we will contact the customer and resolve the matter in accordance with applicable contract and consumer protection laws.
We will not unilaterally cancel or modify a concluded purchase agreement in a manner that violates the customer’s statutory rights.
SECTION 13 — PROHIBITED USES
Customers and website visitors agree to use our website and services only for lawful purposes.
The following activities are prohibited:
- Using the website for fraudulent, unlawful or malicious purposes.
- Providing intentionally false or misleading information.
- Attempting to gain unauthorized access to accounts, systems or customer information.
- Distributing malware, viruses or other harmful software.
- Infringing the intellectual property rights of Inna’s Books or third parties.
- Harassing, threatening or abusing other users or individuals.
- Interfering with the security, functionality or normal operation of the website.
- Using automated systems to access or collect website data in violation of applicable law or legitimate technical restrictions.
We reserve the right to restrict access to the website or suspend accounts where reasonably necessary to prevent unlawful activity, security threats or serious violations of these Terms.
Any restrictions will be applied in accordance with applicable law and will not affect customers’ mandatory consumer rights or rights arising from valid purchase agreements.
SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using person's device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.
SECTION 15 — TERMINATION
We reserve the right to suspend or terminate access to our online services where reasonably necessary due to unlawful activity, security threats or serious violations of these Terms.
Termination or suspension of website access does not automatically cancel a purchase agreement that has already been concluded.
Any outstanding orders, payments, refunds and statutory consumer rights will be handled in accordance with applicable Polish and European Union laws.
Provisions of these Terms that are intended to remain applicable after termination, including intellectual property rights, applicable legal obligations and dispute-related provisions, will continue to apply where legally permitted.
SECTION 16 - STATUTORY CONSUMER RIGHTS AND LIABILITY
All products sold through our store must conform to their description and the terms of the purchase agreement.
Consumers are entitled to statutory remedies in the event of non-conformity of goods with the contract, in accordance with applicable Polish and European Union consumer protection laws.
Complaints concerning defective or non-conforming products may be submitted to inna20092018@gmail.com.
Nothing in these Terms of Service excludes or limits any consumer rights or seller liabilities that cannot be excluded or limited under applicable law.
SECTION 17 — PERSONALIZED PRODUCTS, RETURNS AND COMPLAINTS
17.1 — Personalized and Custom-Made Books
Inna’s Books specializes exclusively in personalized and custom-made books created according to individual customer specifications and agreed design preferences.
In accordance with Article 38(1)(3) of the Polish Consumer Rights Act of 30 May 2014, the statutory right of withdrawal does not apply to non-prefabricated goods manufactured according to the consumer’s specifications or intended to satisfy their clearly individualized needs.
For all products that qualify for this statutory exception, returns, exchanges, cancellations and refunds based solely on a change of mind are not accepted.
This includes situations where the customer no longer wants or needs the book, changes their personal preferences, or decides that they no longer like a previously agreed design, color combination, materials or decorative elements.
The statutory exception applies from the conclusion of the purchase agreement, even if production has not yet begun.
Customers are encouraged to carefully review and confirm all personalization details before placing an order.
Any voluntary changes or cancellations accepted by Inna’s Books are subject to individual agreement and do not establish a general right to cancel personalized orders.
17.2 — Defective or Incorrect Books
If a book arrives with a manufacturing defect, incorrect customization or does not conform to the agreed specifications, the customer has the right to submit a complaint.
Our preferred solution is to repair the book or create a replacement according to the originally agreed specifications, at no additional cost to the customer.
The choice between repair and replacement, including circumstances in which an alternative remedy may be provided, is governed by applicable consumer protection laws.
All legally required costs of repair or replacement, including necessary shipping costs, will be covered by Inna’s Books.
Customers retain their statutory rights to a price reduction or termination of the purchase agreement where the legal conditions for these remedies are met.
17.3 — Books Damaged During Shipping
If a book is damaged during transportation before delivery to the customer, Inna’s Books will take responsibility in accordance with applicable law.
Customers should contact us at inna20092018@gmail.com and describe the damage.
Photographs of the damaged book and packaging are appreciated to help us assess the issue, but they are not a mandatory condition for exercising statutory consumer rights.
For confirmed shipping damage, our preferred solution is to remake or replace the damaged book and arrange delivery of the replacement free of charge.
Any additional statutory remedies available to the customer remain unaffected.
Customers are not required to resolve shipping damage claims directly with the delivery company when the shipping carrier was offered or selected by Inna’s Books.
17.4 — Complaints Procedure
Customers may submit complaints regarding defective, damaged or incorrectly customized books by contacting:
inna20092018@gmail.com
Customers are encouraged to include their order number, a description of the issue and any relevant photographs.
Complaints will be reviewed individually in accordance with applicable Polish and European Union consumer protection laws.
Where Polish consumer law applies, we will respond to consumer complaints within 14 days of receiving them, in accordance with applicable statutory requirements.
Customers will not be charged for exercising their statutory rights concerning non-conforming products.
17.5 — Consumer Dispute Resolution
We aim to resolve all customer complaints directly through fair communication and appropriate solutions.
If a consumer dispute remains unresolved following a complaint, we will provide the information required by applicable Polish law regarding alternative dispute resolution procedures and whether we agree to participate in such proceedings.
Further information is available through the Polish Office of Competition and Consumer Protection (UOKiK):
https://polubowne.uokik.gov.pl/
17.6 — Protection of Statutory Consumer Rights
The exclusion of change-of-mind returns for qualifying personalized products does not limit statutory consumer rights concerning defective, damaged or non-conforming goods.
Nothing in these Terms of Service excludes or restricts any mandatory consumer rights provided under applicable Polish or European Union law.
Further information concerning complaints and refunds is available in our Refund Policy.
SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 19 — WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.
These Terms of Service, together with our Privacy Policy, Refund Policy and other applicable store policies, govern the use of our website and purchases made through Inna’s Books.
Nothing in these Terms excludes or limits any mandatory consumer rights provided under applicable Polish or European Union law.
In the event of any ambiguity in these Terms, the interpretation most favorable to the consumer shall apply where required by law.
Any individual agreements expressly made with a customer regarding personalized products or custom orders shall remain valid and form part of the relevant purchase agreement.
SECTION 20 — ASSIGNMENT
Customers may not transfer their contractual obligations to another person without our consent, except where such transfer is permitted by applicable law.
Inna’s Books may transfer its contractual rights or obligations to a third party only where permitted by applicable law.
Any such transfer shall not reduce the customer’s statutory rights, guarantees or legal protections.
Where customer consent or notification is legally required, we will obtain such consent or provide the required notification before the transfer takes effect.
Nothing in this section limits the customer’s rights under applicable Polish and European Union consumer protection laws.
SECTION 21-GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Poland.
This choice of law shall not deprive consumers residing in other countries of any mandatory consumer protection rights provided by the laws applicable in their country of habitual residence.
Any disputes arising in connection with purchases made through our store shall be subject to the jurisdiction of the competent courts in accordance with applicable law, including relevant European Union regulations.
SECTION 22 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 23 — CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms of Service when reasonably necessary, including to reflect changes in applicable laws, business operations, website functionality, payment methods or delivery services.
The version of the Terms of Service applicable to a purchase is the version made available to the customer before the relevant purchase agreement is concluded.
Any changes to these Terms will not retroactively affect purchase agreements that have already been concluded or reduce the statutory rights of customers.
Updated Terms of Service will be published on our website and will indicate the date on which the updated version becomes effective.
Where changes materially affect ongoing services or contractual relationships, customers will be informed in accordance with applicable law and provided with any rights to object, terminate or otherwise respond to such changes where required.
Customers are encouraged to review the current Terms of Service before placing new orders.
If you have any questions about these Terms or any changes made to them, please contact us at inna20092018@gmail.com.
SECTION 24 — CONTACT INFORMATION
For questions regarding these Terms of Service, orders, products, returns or complaints, customers may contact us using the information provided below.
Store Name: Inna’s Books
Business Operator: Inna Yurchuk
Business Type: Sole Proprietorship (Jednoosobowa Działalność Gospodarcza — JDG)
Registered Business Address:
Powstańców Śląskich 54C
53-333 Wrocław
Poland
Email: inna20092018@gmail.com
Tax Identification Number (NIP): 8943255864
Business Registration: Central Registration and Information on Business (CEIDG), Poland.
All customer inquiries and complaints may be submitted by email to inna20092018@gmail.com.